Terms and Conditions

By purchasing or ordering the products sold on our website, you agree by the terms and conditions set out below. Before placing your order, if you have any questions relating to these terms please contact us via email cs@elegantvapestore.com or by what’s app us on 01113105000

 

We may change the terms that govern your use of our site. By using our site, you agree to follow our Terms & Conditions of Sale and any such changes. We reserve the right, in our sole discretion, to revise and modify these terms of service from time to time.

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made by us or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms.

 

 

 

  1. Information About Us and How to Contact Us

    1. We are ELEGANT VAPE STORE trading as ELEGANTVAPE OR EL-VAPE one of the member of the last pharoah organizations who started the vaping trade in Egypt & the Egyptian liquid distributing & the imported premium liquid trading.

    2. We have more than 5 sale channels in Cairo Egypt (Dose branches & Adams Vape ) and www.tlpvapes.com website .

    3. You can contact us through whatsapp 01113105000 or Facebook page elegant https://facebook.com/elegantstoreegypt/ or email cs@elegantvapestore.com
      Age Verification

      ELEGANTVAPE offers products and services to customers aged 18 or over only in accordance with the Egyptian law. Age Verification may be required either at checkout or upon delivery, where valid ID will need to be provided. We may use a third-party age checking application in order to verify a customer’s age.

  2. Our Contract With You

    1. Our acceptance of your order will take place when we contact you to accept it.

    2. If we are unable to accept your order, we will inform you of this in writing and will not charge you. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonable plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

  3. The Products

    1. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device’s display of the colors accurately reflects the color of the products. Your product may vary slightly from those images.

    2. The packaging of the product may vary from that shown in images on our website as this depends on the manufacturer .

    3. Some of the product descriptions on our website are provided by the manufacturers, and not by us. To the extent permitted by law, we shall not be liable for any product descriptions displayed on our website or otherwise that are prepared by the manufacturers or other third parties.

  4. Rights To Make Changes:

    1. If you wish to make a change to your order, please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

    2. We reserve the right to modify the price or the content or withdraw, temporarily or permanently, some or all of the products available (a) to reflect changes in relevant laws and regulatory requirements, and (b) to implement minor technical adjustments and improvements, for example to address a security threat.

    3. We also reserve the right to change or add to these terms from time to time.

    4. From time to time there may be information on https://elegantvapestore.com  that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice

    5. Delivery :

    6. Costs of delivery will be as displayed to you on our website.

    7. During the order process we will let you know when we will provide the products to you.

    8. If after a failed delivery to you, you do not rearrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection we may stop dealing with you or may face block from our website as blacklisted client

    9. Our products will become your responsibility from the time we deliver the product to the address you gave us .

    10. Delivery coast may be changed at anytime as per the delivery companies and it will be updated on the website directly without prior notification or announcement.

  5. Returns and Exchanges

    1. We are offering 3 days for returning and exchanging products that does not match your device but it has to be with the same conditioned you received in ‘’sealed’’ if it’s opened or used we will not be able to return or exchange the item. Also the client should notify us on the same day of receiving the order (even in the weekends and the official country vacations or our announced vacations and on our day off). in case the return or the exchange process is valid the client will afford the delivery fees..

  6. How to cancel your order With Us

    1. please let us know by doing one of the following:
 WhatsApp us on 01113105000

    2. text us through our Facebook page https://facebook.com/elegantstoreegypt/ . Please provide your name, your phone number and order number.

  7. Our Rights to cancel order :

    1. We may end the contract for a product at any time by writing to you if:
(a) If your age is below 18
(b) you do not, within a reasonable time, allow us to deliver the products to you

    2. (C) If the client made an order and did not receive it without or for any reason.

      Payment

    3. We accept cash on Delivery.

    4. In some cases we may ask for down payment on Vodafone cash before handling the order to the delivery company and in this case we will provide the customer with the Vodafone cash number.

    5. Online payment is on progress .

  8. Your Rights in Respect of Defective Products

    We are offering 14 days guarantee anti manufacturing detects and not misuse.

  9. Our Responsibility for Damage by delivery

    Any item is damaged by the delivery company its our responsibility to replace it for the client without any extra fees.

  10. Handling Complaints and Sending Notices

    1. WhatsApp us 01113105000 or Facebook page https://facebook.com/elegantstoreegypt/

  11. General

    1. Assignment: You may not but we may, assign, charge or otherwise dispose of our rights under these terms. Any attempt by you to do so shall be void.

    2. Regarding coupon codes we are not offering individual coupon codes but in different occasions we are announcing for coupon codes on our Facebook page or website header. But we are offering loyalty points program for all our clients

 

  • What is the loyalty program ?

    Its program by which any item you will buy it through the website you will take points by its price (ex. Item with 1 Egp = 1 point , item with 1000 Egp = 1000 point)

    Each 500 points will give you 30 Egp discount

  • What is the use of the points ?

    You will use the points of the last order/s in your new order as a discount method.

  • How can you join the loyalty program ?

    Once you will make an account on the website and start purchasing the program will start automatically.

  • How can you use or know your points  ?
    – POT the item in the cart .

    – press (view cart) “not check out”

    – It will appear at the middle of the page the number of points you own and it’s equal to how much EGP .

    – To use it press (apply POINT).